D-Link AR-NBD Support Terms and Conditions:
This terms and conditions is between customer and D-Link (India) Limited (‘D-Link’). By registering and
accepting the services and support as described and by virtue of availing the NBD support, customer agrees to
be bound by and accept the terms and conditions herein.
1. Support Services: D-Link will provide product advance replacement to the Customer under the D-Link
Next Business Day (NBD) support Program offered by D-Link / purchased by Customer for the Selected
D-Link networking products subject to the terms and conditions of this Agreement. D-Link, either directly
or through its authorized third party service providers, will provide support for the D-Link product
registered for such Services as described in this Service Agreement. NBD Service program is to upgrade
the service level standard of selected products covered under D-Link standard warranty.
2. Eligibility for Services: Only Product sold after 1st January 2016 are eligible for this support program.
Or availing D-Link NBD Services, the Customer must register the Product eligible for NBD Support with
D-Link in accordance with the Product’s registration process within 30 days after the purchase.
3. Description of Support Plans:
3.1. D-Link shall provide NBD Service program as additional facility to existing warranty to the
customers.
3.2. D-Link shall provide the NBD Support to the customers as per the applicable Terms and Conditions
described herein. D-Link reserves the right to change or modify any of the terms and conditions at
any time and from time to time at its sole discretion.
3.3. The service by D-Link shall include advance replacement of products to Customer place on the next
business day.
3.4. Online Technical support and product updates to enhance basic warranty support for products
during the warranty period.
3.5. The D-Link NBD Program shall be applicable for the selected products notified from time to time
purchased by the Customer after the Commencement date.
3.6. D-Link will use commercially reasonable efforts to provide the NBD services to the customer.
3.7. D-Link NBD plan shall provide escalation management process with a resolution manager for
complex technical issues;
4. Next Business Day support process :
4.1. The Customer agrees to register the product with D-Link designated website through online
registration process within 30 days from the date of Invoice/ Purchase of product. In the event the
customer is not register the product online, the NBD Service Complaints cannot be logged in.
4.2. D-Link Agree to provide NBD support to the customers during the working days i.e., from Monday to
Friday, 10.00am to 6.00Pm (8 x 5 Support) during the term of the agreement.
4.3. D-Link may provide replacement product as new or equivalent refurbished product of same model
or upgrade Model to Customer at its discretion depending on the stock availability.
4.4. Customer agree to return defective unit to D-Link against replacement of Product to D-Link within 7
working days.
4.5. The replaced product shall have the same warranty period as per Customer registered Product and
Serial No#.
4.6. D-Link Shall ship the product to the customer by fastest mode and transit time depends on courier
connectivity from Service center to customer place.
4.7. The customer confirm that the original product warranty shall be void if; (a) If the defective unit is
not returned; (b) Wrong registration Or different unit returned; (c) Product is damaged due to
mishandling Or Site Conditions;
4.8. The Customer agrees to pay charges for the warranty void cases to restore warranty and NBD
Support Program.
4.9. The Customer shall log the complaint / case in D-Link website/through email/ Mobile Application
before 2.00 pm of the business day for enable to consider and deliver the products on the next
business day. The business day shall be considered as following day in event the complaint / case
logged and registered after 2.00 pm and during week end/Holiday will be counted Next day.
4.10. D-Link shall ship the products through convenient mode or through its designated courier agency.
The products shall be returned in case the customer is not receiving the product after two attempts.
4.11. D-Link shall not provide the NBD services at any remote locations having no courier reach. The
customer agree to send defective product on ‘to pay’ basis to nearest D-Link Service Centre for
replacement.
4.12. On occasion, due to shipping delays or transportation problems, D-Link may not be able to meet the
targeted response time. In such instances, D-Link shall make a commercially reasonable effort to
provide support at the targeted levels.
4.13. The NBD support service is provided as promotions offer for selected category of products for the
limited period. The NBD services can be withdrawn without any notice at the discretion of D-Link
and without any obligations and liabilities.
5. Customers Obligations And Responsibility:
In order to receive service and support under D-Link NBD Services customer is responsible for complying
with the following;
5.1. The Customer shall register the products in D-Link Support website
http://dsms.dlink.co.in/dsms/nbd/ within 30 days from the date of purchase. The Customer shall
log Service Complaints through online http://dsms.dlink.co.in/dsms/nbd/ or by email:
nbd.support@in.dlink.com or by Phone 0832 668 9999.
5.2. The Customer shall provide the required details of the product and shipment address for the
dispatch of replacement product. The Customer shall pay charges for warranty void cases to restore
and extend warranty and NBD Support Program.
5.3. Customer shall return defective unit against replacement of Product to D-Link within 7 working
days.
5.4. The Customer confirm that if fails to return the defective product within 7 days from Replacement
received date, then D-Link has all right initiate legal process to recover the unit along with the
direct and indirect recovery cost including attorney fees and related expenses.
5.5. Customer understand and agree that D-Link is not responsible for any lost or corrupted software or
data during replacement.
6. Term and Termination: This Agreement, and the Support provided under this Agreement, shall take
effect upon the product purchase and registration for the Support and shall initially be for a period One
Year. Thereafter, D-Link may offer Customer the opportunity, and Customer may then choose to renew,
this Agreement for additional two years renewal term(s) at D-Link then applicable annual renewal fee.
Notwithstanding the foregoing, D-Link may terminate this Agreement without any prior notice without
any obligations and liability. D-Link may in its discretion utilize third party agents or subcontractors to
perform D-Link’s obligations hereunder.
7. Warranty: Replaced Product provided as part of the Services shall be subject to the limited warranty
terms provided for the original Product purchased by the Customer THE WARRANTY IS EXCLUSIVE AND
NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, and IS EXPRESSED OR IMPLIED. D-LINK
SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
8. Limitations of Services: D-Link NBD Support provided under this Agreement, is valid only to the
original Customer who purchased the product. The Support service is not transferable in the event the
Customer sells the covered Product to another party except when the Customer is a D-Link product
reseller.
D-Link does not provide support for products not supplied by D-Link India, Hardware replacement
covers only the Product serial number which has been registered under this Service Agreement. The
Services do not cover any failure or any damage or failure caused by: (I) Other products; (ii) Site
conditions that do not conform to D-Link’s site specifications for the Product; (iii) Neglect, improper use,
fire or water damage, electrical disturbances, transportation by the Customer or a third party, or work on
or modification to the Product by people other than D-Link employees or subcontractors, or other causes
beyond D-Link’s control; (iv) Inability of products not manufactured by D-Link to correctly process,
provide or receive data. Complete resolution of some problems may be beyond the control of D-Link and
thus outside the scope of the Services.
Non-D-Link Products: D-Link is not liable for the performance or nonperformance of third party vendors,
their products, or their support services. D-Link is not responsible for problems caused by products not
covered by this Service Agreement on the Customer’s network and the design of the Customer’s network.
9. Limitation Of Liability: IN NO EVENT, D-LINK SHALL LIABLE TO THE CUSTOMER OR OTHERS FOR ANY
INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSS OF REVENUE OR LOSS OF
BUSINESS PROFITS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance
with the applicable laws of India and the courts in Goa, India shall have exclusive jurisdiction over all
matters pertaining to this Agreement.
Customer Name:
Signed Date /Time:
